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30-day Money Back Guarantee

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

The 30-day money back guarantee covers the cost of the hardware purchased. Installation costs are not included in the money-back guarantee. Any cavity or drill or screw hole made through the process of installation on a caravan is the responsibility of the buyer.

Your order is shipped with full insurance. In the event that your order arrives damaged in any way, please email us as soon as possible at support@outthereinternet.com.au with your order number and a photo of the item’s condition so that we can lodge a claim with the shipping company and replace your damaged items.

If you have any further questions, please don't hesitate to contact us at support@outthereinternet.com.au.

Warranty


This Limited Warranty applies to physical goods, and only for physical goods, purchased from Out There Internet.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Out There Internet will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Out There Internet is to be mounted to a stationary caravan. Damage caused to the antenna unit while still attached to a moving vehicle or caravan does not constitute normal use and is not covered by warranty. 

What will we do to correct problems?

Out There Internet will either repair the Product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Out There Internet is two years from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or two years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

 

  • conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Reliability Of Speeds and Accuracy of Speed Map

The speed map is generated by users of Out There Internet uploading their speed test results through our app and other methods. From time to time, factors such as network issues, congestion during school holidays as well as what device you are using, may affect the anticipated speed results, and this result in lower speeds than those on the map. Whilst we can't take responsibility for issues arising from the network, and those relating to the device you are using, we encourage users to contact us if they are not getting the approximate speeds they are expecting, so that we can check that the hardware is functioning correctly.

Support For Travelling Customers

Out There Internet is committed to supporting the needs of our customer travelling around Australia in their caravans. Should you require troubleshooting or support anywhere along your journey, all you need to do is contact us and we will schedule a support call as soon as practical.

Should you require support outside of our office hours which are Monday to Friday 9:00am to 5:00pm, please email us and we will do our best to assist.

If a fault is identified with your hardware, a replacement part will be shipped out via Express Post and sent to you.

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